If you are in the hospitality industry, you definitely know how important your employees are. Your workforce carries the image of the whole organization. Your customers or clients get the first impression of your corporation through the people that are there to give care and attention to anyone who walk through the doors of the hospitality institution. You certainly know that making sure that your work force only contains trained personnel is very important. You, as part of the human resource, have to know how to deal with your employees in such a way that you ensure that your institution is known for its great hospitality. Here are some tips to help you: hospitality industry
- Pick the right person for the job.
This is something you should be considering from the time you interview your employees. Even if your interviewee has the right credentials like having a bachelors in hotel management London, it does not mean that the individual deserves to be in administration right away. You should carefully evaluate the person to ensure that the job being handed over will be in good hands and the individual will stay in the institution. Therefore, it is very crucial that even at the interviewing stage, the potential employee is evaluated on the mindset regarding the job that has been applied for.
- Positively enforce your employees.
In order to enable the employees to serve your clients with warmth and high-end care, you will be required to create a friendly environment for your employees to work in. It will be a very tall order to expect your employees to treat your clients with respect and care whereas you do not provide this environment in the workplace. Having good relations with your employees will bring encouragement to pass on the culture of good hospitality to anyone who enters the institution. This will ensure that your institution will have a welcoming atmosphere and homely feeling that will attract many customers.
- Find out if the employee is happy with the position.
If your employee has a good attitude during working hours, better service will be given to the customers. You should provide the necessary environment and equipment to facilitate the best output from your employees. Awarding benefits with the job will also boost the morale of the workforce. If any employee is still not content and shows a negative attitude during work hours, that individual should be warned and if the behavior persists, it will be best to remove that employee from the workforce. Any factor that threatens the good reputation of your institution should be dealt with utmost seriousness.
- The human resource department should be an example to others.
Your department should lead by example and also perform in the same way you expect others to perform. If the employees have people to look up to, the service quality will increase because every individual in the institution will do their assigned role with pride and growth will be present in every area.
Andrew Thompson is a hotel manager and gives training to amateur hoteliers in workshops. He also works with organizations like http://switzerhospitality.com/. To learn more about the hospitality industry, please visit this blog.